This book came recommended to me from one of my current colleagues, who is relatively new to management. He found this book invaluable in juggling the often conflicting priorities of being effective and being compassionate.
It drives home the important point that sometimes being compassionate means being honest with someone, which we all need work on doing better (including me). Sugarcoating rarely benefits people in the long run.
This book offers up practical strategies for how to deliver important messages and still remain your and others' dignity.